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Privacy Policy

Privacy Policy

Last updated: October 20, 2025
Operated by: Caribe Adventures
Contact email: info@caribeadventures.tours

1. Introduction

At Caribe Adventures, we are committed to protecting the privacy and security of the personal information of our clients, visitors, and users of our digital services.

This Privacy Policy describes how we collect, use, store, and protect your personal data, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable regulations in the United Mexican States.

By using our website www.caribeadventures.tours, our contact forms, messaging channels, or social media, you expressly agree to this policy.

2. Identity and Address of the Data Controller

Caribe Adventures
Business address: Mahahual, Quintana Roo, Mexico
Email: info@caribeadventures.tours

3. Personal Data We Collect

We collect the following personal data directly (when you provide it to us) or indirectly (through payment, messaging, or digital advertising platforms):

Identification and contact data

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Nationality or preferred language

Reservation data

  • Date and time of the booked tour or service
  • Number of people
  • Name of the tour or package purchased
  • Comments or special requirements

Payment data

  • Selected payment method
  • Payment references (Stripe, PayPal, bank transfer)

Note: Caribe Adventures does not store or have direct access to your bank card details. All payment information is processed securely through Stripe or PayPal, in accordance with their own international security standards (PCI-DSS).

Browsing and marketing data

  • IP address, device, and operating system
  • Interactions with our forms or advertisements
  • Cookies and tracking technologies (see section 8)

4. Purposes of Data Processing

The personal data we collect is used for the following purposes:

Primary purposes

  • To process and confirm your reservation of tours or tourist services
  • To send confirmations, vouchers, or digital documents (PDF)
  • To contact you via email, phone, or WhatsApp to coordinate your service
  • To issue receipts or invoices if you request them
  • To comply with applicable legal or tax obligations

Secondary purposes

  • To send information about promotions, discounts, and new tours
  • To conduct satisfaction surveys or service improvements
  • To create internal statistics or operational reports

If you do not want your data to be used for promotional purposes, you can request this at any time by sending an email to info@caribeadventures.tours.

5. Data Transfer

Your personal data will not be sold, assigned, or shared with third parties, except in the following cases:

  • Technology service providers: such as payment platforms (Stripe, PayPal), automation (n8n), databases (Supabase), communication (WhatsApp Business API, Twilio), or cloud storage.
  • Competent authorities, when required by law or court order.

In all cases, Caribe Adventures will require third parties to comply with security and confidentiality measures equivalent to those it applies internally.

6. ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to access, rectify, cancel, or oppose the processing of your personal data (known as ARCO Rights).
To exercise them, you can send a written request to the email: info@caribeadventures.tours

Your request must include:

  • Full name and a means of contact.
  • Copy of official identification or power of attorney (if applicable).
  • A clear description of the right you wish to exercise.

Caribe Adventures will respond to your request within a maximum period of 15 business days, in accordance with the LFPDPPP.

7. Data Retention and Security

We will retain your personal data only for the time necessary to fulfill the purposes described or to comply with applicable legal obligations.

Caribe Adventures applies technical, administrative, and physical security measures to protect your information, including:

  • Encrypted connections (HTTPS/SSL)
  • Restricted access to databases
  • Secure deletion of information when it is no longer needed

8. Use of Cookies and Similar Technologies

Our website uses cookies and analysis tools (such as Google Analytics or Meta Pixel) to improve the user experience and personalize content.

You can configure your browser to reject cookies, although this might limit some functions of the site.

9. Links to External Sites

The site may contain links to other third-party pages or platforms (for example, Viator, social media, payment processors).

Caribe Adventures is not responsible for the privacy policies or practices of such sites.

10. Changes to This Policy

Caribe Adventures may modify or update this Privacy Policy at any time.

Updated versions will be available at www.caribeadventures.tours/privacy-policy with the last modification date visible at the beginning of the document.

11. Acceptance

By using our services, booking a tour, or contacting us through any means, you acknowledge that you have read, understood, and accepted the terms set forth in this Privacy Policy.

12. Contact

If you have questions, comments, or wish to exercise your privacy rights, you can contact us at:
📧 info@caribeadventures.tours
🌐 www.caribeadventures.tours
📍 Mahahual, Quintana Roo, Mexico