A non-refundable deposit per person is required to confirm your reservation.
The deposit is applied to the total cost of the tour.
The remaining balance must be paid at our offices upon arrival in Costa Maya or before the tour begins.
We accept payment in cash (USD/MXN) or by card (subject to a bank surcharge).
Most of our tours operate even in light rain.
The final decision to operate rests with the captain, driver, or guide, based on safety considerations.
If the Port Authority (Capitanía de Puerto), SCT, or another authority determines that it is unsafe to operate, the tour will be canceled.
Customer options:
If the tour has already started and must be interrupted due to bad weather, a partial refund will be issued, proportional to the unused portion of the tour.
If your ship does not dock in Costa Maya, you will receive a full refund of your deposit.
For your safety, we recommend not participating if you have heart problems, uncontrolled high blood pressure, severe respiratory issues, epilepsy, a high-risk pregnancy, or significant mobility limitations.
The customer is responsible for disclosing their medical condition before booking.
The agency is not responsible for items that are lost, stolen, or damaged during the excursion.
It is recommended to bring only what is necessary.
By booking with Caribe Adventures, you acknowledge that you understand and accept these policies.
These conditions are governed by the laws of the State of Quintana Roo, Mexico, and any dispute will be submitted to the competent courts of said state.